Welcome to the Hart & Soul website (Hart & Soul is a brand of Riviana Foods Pty Ltd).
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and,
(b) whether the information or opinion is recorded in a material form or not.
“Sensitive Information” includes:
(a) Personal Information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices and criminal record; and
(b) health information about an individual.
Types of Personal Information We Collect
The kinds of personal information typically collected by Riviana include names, job titles and contact details of individuals and, in the case of applicants for employment, qualifications, work experience, competencies and relevant health information.
Riviana will only collect Sensitive Information if the relevant individual consents to the collection of that information or if that collection is required by law in specific circumstances such as matters of individual or public health or safety.
Collection of Personal Information
We collect personal information from you directly, if it is practical to do so, in the following ways:
(a) purchasing a product or service from you;
(b) supplying a product or service to you;
(c) entering Riviana organised or sponsored competitions;
(d) registering to attend Riviana sponsored or organised events;
(e) completing a survey or questionnaire; and
(f) submitting a request or query to us face-to-face, in writing (eg letter, email or fax) or by voice call.
We may also collect personal information from a variety of other sources such as advertisers, mailing lists, recruitment agencies, government departments and agencies, contractors and business partners.
We hold personal information in documentary and/or electronic form under generally accepted standards of technological and operational security.
Purpose and Disclosure of Personal Information
The purposes for which we collect, hold and use personal information include, but are not limited to:
(a) to contact you to provide you with the information you have requested us to provide to you; and to better understand your needs and how we can improve our products and services;
(b) screening and assessing applicants for employment;
(c) making contact with individuals and organisations that Riviana deals with or wants to deal with;
(d) processing credit applications of and marketing, promoting and providing products and services;
(e) selecting and doing business with suppliers, growers and other industry participants;
(f) facilitating our interactions and business dealings with industry bodies; and
(g) appointing and doing business with contractors.
Personal information that we collect may be disclosed to our agents, contractors or third-party service providers who provide administrative, telecommunications, computer or other services to us in connection with the operation of our business and this website and who are under duties to Riviana to keep such information confidential and secure.
Riviana may also, in the course of its business, be required to disclose personal information to its related companies, service providers, government departments and agencies, contractors and/or consultants in Australia in order for Riviana to:
(a) provide individuals with the services, information or products requested; and
(b) to enable individuals to receive goods or services from Riviana.
We may also provide third parties with aggregate, de-identified information about visitors to or users of our website.
We do not now and do not intend to sell, rent or market personal information about you to third parties.
Information Placed Automatically on Your Computer – Cookies
When you view our website, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most internet browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
We maintain strict standards and security procedures to prevent unauthorised access to your Personal Information and ensure the correct use of information. We use encryption technology to ensure your information is protected when being sent over the Internet.
While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us (eg over the internet) and you do so at your own risk. However, we take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
From time to time we may disclose personal information to our related entities, third-party contractors and service providers which are located overseas or may perform certain services overseas. For instance, a third-party contractor may utilise a server hosted overseas as a method to send emails to you that you have opted to receive. Where this occurs, we take reasonable steps to ensure that all Personal Information is handled in a manner that is consistent with the Australian Privacy Principles, preferably as part of the services contract. These overseas recipients are likely to be located in the United States, Singapore and Vietnam.
Your Access to Your Information
Generally speaking, you may access and update your Personal Information at any time. If you wish to do so, please contact us.
Riviana will always try to maintain accurate, complete and up-to-date personal information. If you think that your Personal Information retained by Riviana may require changing or updating, please contact us. We will then take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If you have a complaint regarding the way in which your Personal Information is being handled by us, please contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you may wish to request an independent person to investigate the complaint such as the Privacy Commissioner.
Links to Other Sites
Our website may contain links to other websites and this statement has no application to these other websites. We are not responsible for the privacy practices or the content of these other websites.
How to Contact Us
Riviana Foods PTY LTD.
Address: Level 1, Office Tower One, 1341 Dandenong Road, Chadstone VIC 3148
Telephone: + 61 2 9268 2640
Fax: +61 2 8916 8350